Aftersales & Site Solutions

The successful delivery of a standard or bespoke attachment is the beginning of a relationship with Ulrich.

We extend our capabilities by providing customers with the services of a nationwide support team, trained to repair and maintain attachment equipment to help it work harder, and last longer.

Our specialist engineers have the skills and experience to resolve issues and install replacement and worn parts quickly and effectively, to keep downtime to a minimum, and machines up and running.

With next day delivery available on most parts, we can repair and maintain equipment promptly, and even arrange for the loan of fully equipped support vehicles to be used while repairs and refurbishments take place.

Our services include:

Rapid nationwide coverage

On-site attachment surveys

General Welding Repairs

Line Boring Services

Refurbishment & remanufacturing services

Attachment fitting services

On site  hydraulic hose replacement

Hydraulic cylinder repairs and replacement

Extended warranty  offering

Attachment hire fleet available

Results

Before & After

Before

A longstanding client of Ulrich requested us to look at the conditions of their High Tip bucket and to see if repair work could be undertaken. Our aftersales team inspected the bucket and proceeded with enacting multiple repairs for the client, saving them money by removing the need for the customer to purchase a new high tip bucket.

After

Ulrich carried out a range of repair work to refurb the above bucket from our client. Services undertaken by Ulrich during the refurbishment included:

Shot Blasting

Pins, bushes, and bosses replaced

Hockey Stick Corner Support strengthened

Cylinders and hoses replaced

Hydraulically Tested

New bolts installed on cutting edge plate

Before

An Ulrich client approached our after sales team to see if the above High Tip bucket could be repaired. Our team reviewed the conditions of the bucket and ascertained how the bucket could be refurbed so as to be able to go back into service for our client.

After

After undertaking an analysis of the condition of the high tip bucket. Ulrich’s team proceeded with the below repair work:

Shot Blasting

Pins, bushes, and bosses replaced

Hockey Stick Corner Support strengthened

Cylinders and hoses replaced

Hydraulically Tested

New bolts installed on cutting edge plate

Services

On-Site Attachment Surveys

Ulrich offers an on-site attachment survey service. Our after sales and design team will visit the site to assess the condition of your equipment, and provide recommendations for potential upgrades or new products. With over 100 years of combined experience within the Ulrich departments, our team can provide a comprehensive site survey report, including drawings and descriptions for our recommendations. During the on-site visit, Ulrich takes into consideration several key factors when recommending any products and upgrades.

Model & specification of machine
Material handling within application
Application conditions
Loading height constraints
Width restrictions
Reach constraints
Application area restrictions
Visibility restrictions
Capacity recommendations

On-Site Repair Service

Ulrich can provide a nationwide on-site repair service to our customers for urgent maintenance and repairs of attachment equipment.

We have a team of rapid-response mobile service engineers with fully equipped service vans who can operate across the UK to repair your equipment at speed and reduce any downtime for your company.

Our team of experts can provide welding, line boring, and fitting services with a professional finish and rapid lead time to have your equipment back up and running as soon as possible.

We know that any downtime can be detrimental to any business, so when you contact Ulrich, you can rest assured that we will offer a rapid-response service to minimise disruption to your organisation. Our manufacturing facility also has a wide range of loan equipment available which can be provided on-site the very next day.

Our on-site repair services include:

Nationwide coverage for on-site repair work
On-site attachment survey
General Repairs
Line Boring
Refurbishment and remanufacturing services
Attachment fitting service
On site hydraulic hose replacement
Hydraulic cylinder repairs and replacement
Spare parts availability with rapid delivery service
Attachment loan & hire fleet availability

Refurbishment & Remanufacturing Services

Ulrich Attachments offers a premium service for various refurbishment and repair challenges. We specialise in wheeled loader buckets and loader arm refurbs at our manufacturing facility and with our highly skilled service engineers on-site.

Our manufacturing facility and on-site engineers are fully qualified coded welders with many years of experience with Ulrich products.

During the refurb and remanufacture process, our team of experts carries out a full strip down, shot blast, and inspection before providing a scope of work. This scope of work could include welding, line boring, replacement of wearing parts, hydraulic testing, and fitting services. Ulrich provides a professional finish and rapid lead time to ensure you have equipment back up and running as soon as possible.

By utilising Ulrich’s repair and refurbishment services, customers not only save money but also receive the highest quality service with genuine parts and materials matching the original specifications.

Ulrich provides various equipment loan options to minimise downtime during refurbishment or repair work. In many instances, customers can receive loaned equipment on-site the next day while refurbishment and repair work is underway.